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Train your support team in the best way
Customer satisfaction also passes through assistance training
So many employees one voice
With Procedeasy you will be able to create in a few minutes the procedures that everyone will have to respect during the assistance phases thus improving customer satisfaction.
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Create procedures
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Queries
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Increase trust
Procedeasy makes your Help-Desk more efficient
Customers have few points of contact with the company that produces a good or service
Few simple steps
Create procedures
Create procedures with content and related questions.
Create groups
Each group will have different content based on the type of assistance.
Update your procedures
If a procedure changes, changing it is simple.
Carry out checks
Check that everyone is familiar with the procedures
That's why you should use Procedeasy
Procedeasy fast employees train workforce, enhances the link with your current customers and conquest confidence of your future customers. It also helps you choose the best from among the new candidates.
With Procedeasy you will have a total view of the knowledge that passes and revolves around your business.
Employment agencies
Do you sometimes select personnel who have skills that you don't know? With Procedeasy you can take a preliminary test on the candidate.
Computer literacy in the company
If you have employees who are still in the 80s limbo and don't know how to send an email, Procedeasy helps you get them back to the present without trauma.
Teach the customer how your service works.
Do you get hundreds of calls from customers who don't read the instructions? Take an interactive course. You will know the skills of your customers and they will feel pampered.
Pure training
Create study groups, books, videos, tests, events and check all the results to grow at your best. More trained staff means faster execution of company procedures.
Always online
No software to install, update. No backup. Procedeasy is a web application.
Incredibly Easy
Usability is essential in order not to divert attention from training.
Reports
The reporting system allows you to have a total view on training.
Create in minutes
Upload videos and edit texts easily, in a very short time and with very little effort.
Discover the extraordinary power of training
with the simplicity of Procedeasy.
Einstein said:
'Learning is an experience, everything else is just information'.
Create the perfect learning experience for customers and employees.